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Data usage over Wi-Fi doesn't use the T-Mobile network. When on a cruise ship/ferry network, airline (in-flight) network, or any countries not on the Simple Global list, sending message to any countries not on Simple Global costs $0.50 for roaming. When in a Simple Global country, messages are not charged for roaming. Check stateside international rates for long distance fees. Messages sent while connected to Wi-Fi Calling are subject to your plan's long distance charges. Sending messages to international (non-U.S.*) phone numbers If you don't have an unlimited plan, calls to other countries are charged at World Class Calling rates.

When on a cruise ship/ferry network, airline (in-flight) network, or any countries not on the Simple Global list, calls are charged World Class rates.

When in a Simple Global country, calls are $0.25/min for roaming (same as cellular).

Check stateside international rates for long distance fees. Wi-Fi calls placed to other countries are subject to your plan's long distance charges.

If you have a plan without unlimited, calls and messages count against your plan limits.Ĭalling to international (non-U.S.*) phone numbers Outgoing calls and messages that you make to U.S.Sending messages to U.S.* phone numbers.

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You can update Your E911 Registered Address by accessing your account or by contacting T-Mobile Customer Care.īilling for Wi-Fi calls and messages What you're doing You agree to update Your E911 Registered Address if you plan on using Wi-Fi Calling service at a location different from Your E911 Registered Address. If you call 911 over Wi-Fi we may transmit Your E911 Registered Address to the 911 Communications Center, who may use it to help emergency responders locate you, but you may need to provide your contact information and current location. When you first enable Wi-Fi Calling on T-Mobile, you must provide us with the primary street address at which the Wi-Fi Calling service will be used (“Your E911 Registered Address”). To set up T-Mobile Wi-Fi Calling on your device, open the Devices page, select your device, and use the help there.

For detailed requirements, see: Wi-Fi Calling on a corporate network.

Satellite Internet and cell phone hotspot are not supported.

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Requires a minimum of 2 Mbps for upload and download speeds.

Wi-Fi Internet access: You must be able to use the internet on a Wi-Fi network. Most of these devices work without any problems, but T-Mobile cannot guarantee their service unless you bought the device from us.

Some manufacturers state their devices have T-Mobile Wi-Fi Calling.

Check the Devices page to look up your phone.

Wi-Fi Calling is included on most T-Mobile devices.

Phone that supports T-Mobile Wi-Fi Calling:.

Active account: The service connects through T-Mobile service and uses your phone number, so your account must be active.

E911 address: Before you can use Wi-Fi Calling, you need to set up an e911 address on your account in case your location doesn't show up automatically to a 911 dispatcher.

Prevent unexpected charges when travelling abroad.